8 Steps To Prep Your Device For Repair

Zachary Fleming
Aug 27
2 min read

Why Should You Prepare Before a Phone Repair or Computer Repair?

Preparing your device ensures privacy, security, and a smoother repair experience. Following these steps minimizes the chance of losing valuable data or having sensitive information accessed unnecessarily.

Step 1: Back Up Your Data to save everything

Always back up your device's photos, contacts, messages, apps, settings, and even health data.

iPhone: Use iCloud or connect to a Mac/PC and back up via Finder/iTunes.
Android: Use Google Drive, Samsung Cloud, or a direct transfer to a computer. Double-check that the backup completed successfully.
Computer: Use a removable thumb drive to keep important files.

Step 2: Remove SIM and Memory Cards to protect your personal data

Eject your SIM card and microSD card before handing in your device. These often contain sensitive information and are not needed for most repairs.

Step 3: Disable Locks & Log Out of Accounts

Turn off all screen locks (PIN, passcode, Face/Touch ID) and log out of accounts like Apple ID, Google, banking apps, and social media. This step helps your technician do diagnostics without compromising your privacy.

Step 4: Turn Off Tracking or Enable Repair Mode to prevent interruptions during service

If available, use a device’s Repair Mode for extra privacy:

Samsung: Navigate to Settings → Device Care → Maintenance mode to enable it.
Other Android: Check for a similar feature.
iPhone: No repair mode exists—turn off Find My iPhone before service.

Step 5: Consider a Factory Reset for maximum privacy protection

If your data is fully backed up, performing a factory reset (Settings → Reset) ensures no personal info remains on the device.

Step 6: Document Your Device Details

Take photos of your device from multiple angles, noting pre-existing damage. Write down device details like model, storage, IMEI/serial number, and visible flaws. This helps avoid misunderstandings and speeds up service.

Step 7: Clean & Strip External Accessories

Remove your case, PopSockets, screen protectors, or any accessories. These can interfere with diagnostics and repairs.

Step 8: Keep a Track Record

Ensure you get a detailed receipt or job sheet, listing device info, issues described, accessories left, and estimated timeline. This helps with accountability and if issues arise post-repair.

Bonus: Why All These Steps Matter

A study found that some repair technicians accessed or even copied customer data on devices sent for service, often because no formal privacy policies were in place. Encrypting your device, using strong passcodes, and wiping personal data in advance protects your privacy.

iFix’s Commitment to Your Privacy

When you bring your device to iFix in Bedford or The Colony, we respect your privacy and security. Our expert techs follow strict service protocols using repair modes when available and always treat your data with care.

Use this checklist before your visit to give us clear, concise instructions and rest easy knowing your digital life stays secure.