Frequently Asked Questions
Is my smartphone eligible for protection?
To help provide the highest level of support, we are currently only supporting iPhones. We accept all iPhones in working order and will document all preexisting conditions to make sure we have coverage set-up to cover all your needs.
Can I cancel my plan after purchase?
Yes. You may cancel your protection plan for any reason at any time.
Your subscription will run until the end of the current monthly billing cycle, and it will not be renewed after that.
To cancel your protection plan, simply send an email to support@ifixpros.com or come by your local iFix store.
How do deductibles work?
A deductible is the amount you pay out-of-pocket per claim before iFix begins to cover repair or replacement costs.
The deductible will depend on the type of claim (screen replacement, battery, charging port, water damage). See pricing table for your deductible per your smartphone model.
How do I file a claim?
To file a claim, it works best when you bring your device by a local iFix store so we can complete a diagnostic on it. If you are in a rush, you can make an appointment online and we will send you the cost once we evaluate the device.
What happens if I get water damage in my phone?
iPhones all have Liquid Indicators on the inside that can tell when water has damaged components. We will do our best to resolve the bad components but most damages that involve water require extensive board repair. If the board repair is unsuccessful, we can replace with a refurbished device at the price outlined in pricing table. We do our best to find the same color but cannot guarantee color.
Is this program for me?
✅ You own a device repair shop and want more consistent customers
✅ You’ve tried DIY marketing but haven’t seen results
✅ You’re too busy running your shop to figure out advertising or SEO
✅ You want your business to grow, but don’t know what to do next
✅ You’d love a team that actually gets the repair industry and offers competitive pricing
✅ You would value learning and hearing from your repair peers
How much does it cost?
Large repair shop franchises spend thousands of dollars a month but we built this program for independent shop owners at an affordable price. Each service has its' own pricing structure and every company has unique needs which is why we customize our pricing to what you need. Book a call today to build your growth plan.
Can I bundle more than one service?
Yes, in fact we would recommend doing all the services to maximize your growth and beat the big franchise repair shops. We offer discounts for bundled services to make sure it fits your budget
Is this worth the money?
We are not a marketing agency, we are repair shop owners that have developed and tested this program out ourselves. We know what generic advice doesn't work and what created revenue. We have plenty of stats showing how this has allowed us to grow in competitive markets.
Is this a one-time or recurring offer?
We offer both depending on what you need. Consistently updating your marketing is crucial for success: Google cares more about 20 recent posts than 100 posts a year ago. To be successful requires ongoing care and experimentation to stay on top of Google search.
What game consoles can iFix repair?
We service every major system—including PlayStation 5 & 4, Xbox Series X/S & One, Nintendo Switch (OLED & Lite), plus retro classics. If it powers on (or won’t!), our certified techs in The Colony & Bedford can fix it.
How long will my game console repair take?
Most repairs (HDMI ports, fan or disc‑drive swaps, Joy‑Con drift) are finished same‑day or within 72 hours once parts are on hand. You’ll get live text updates from check‑in to pickup so you’re never left guessing.
Do you use genuine parts, and is there a warranty?
Yes, iFix sources OEM‑grade or high‑quality aftermarket parts backed by a limited lifetime warranty. If the repaired component fails under normal use, we’ll fix it again free of charge.
Will repairing my console erase my game saves?
99 % of repairs (HDMI, power supply, fan, joystick fixes) don’t touch your storage drive. For storage‑related repairs, we guide you through cloud‑backup options to keep every save safe.
How do I schedule a repair?
Call your local store or use our online form to book a convenient appointment. Walk-ins are always welcomed but repairs scheduled in advance get priority status.
Can you repair my device if it's water damaged?
Yes, iFix specializes in water damage repair, using advanced diagnostics to restore your device.
Do you offer a warranty on repairs?
All repairs come with a 90-day warranty for peace of mind.
Do you repair gaming consoles like PlayStation, Xbox, and Nintendo Switch?
Yes! iFix repairs all major gaming consoles, including PlayStation 5 (PS5), PlayStation 4 (PS4), Xbox Series X, Xbox One, and Nintendo Switch. Whether it's a HDMI port issue, power problem, overheating, or disc drive failure, we can help. Bring your console by today or call for a free diagnostic!
Do you repair Apple iPhones, Google, and Samsung phones near The Colony and Bedford?
Yes! iFix repairs all major smartphone brands, including Apple, Samsung, Google, Motorola, OnePlus, TCL, Nokia, Asus, Sony, and ZTE. Whether you need a cracked screen repair, battery replacement, or charging port fix, our expert technicians provide fast, reliable service for customers in The Colony, Lewisville, Frisco, Carrollton, Bedford, Hurst, Euless, and surrounding areas.
Do you sell phone accessories like cases, screen protectors, and chargers?
Absolutely! iFix has a full selection of phone cases, charging cables, power adapters, screen protectors, and Bluetooth accessories for iPhones, Samsungs, and other devices. Visit us for affordable, high-quality gear.
Do you sell international SIM cards and prepaid plans at iFix?
Yes! We carry Lyca Mobile international SIM cards and prepaid phone plans at our The Colony and Bedford stores. Perfect for international calling or travel, these plans offer flexible data, text, and talk options with no contract.
Do you offer device repair for small businesses in The Colony, Bedford, and surrounding cities?
Absolutely. We work with local businesses, daycares, and schools in The Colony, Frisco, Carrollton, and Lewisville to provide bulk iPad and tablet repairs, volume discounts, and pickup service. Fast turnaround and great pricing make us a top tech partner for local organizations.
Why iFix?
iFix has a bold vision to be the industry-defining innovator, setting the standard for excellence, and creating positive change for our customers, community, and employees. We stand apart as a franchise partner with our hands-on approach to support you every step of the way. We believe we are better together and are invested in the success of every franchisee at iFix.
Do I need to have previous franchising experience?
While having previous experience is helpful, it is not required. Our franchise program will cover everything from A to Z to ensure your success no matter your experience level.
What is an ideal franchisee profile?
We have found there are multiple profiles that can be successful at iFix. Ideally you bring either hands-on experience in the tech repair industry or a solid business foundation. Our model has proven successful for both owners wanting to manage the store and owners wanting to add another company to their portfolio.
What are the costs?
There are 3 costs to become an iFix franchisee: (1) An initial fixed franchise fee to acquire all the business materials (2) Capital to acquire building, inventory, and equipment (3) Ongoing royalties to cover business operations, marketing and other items.
What is the process?
Start the process by filling out the online form. Our team will review your details and reach out to send you an NDA so we can dive deeper into the details. From there, we will work together to see if there is an opportunity that matches what you are looking for. There is no set timeline as every owner is different but we are flexible to fit whatever your needs may be.
When are your store hours?
We are open 10-7 Monday through Friday, 10-5 on Saturday, and 12-5 on Sunday.
Our holiday hours are posted on Google. If you have any questions or requests after-hours, feel free to leave a voicemail and we will get back to you soon!
Do you all work with businesses?
Yes, we work with many small, medium, and large businesses. We have a program designed to save them additional time & money. For more details, click on 'For Business' tab at the top of the web page.
What's the best way to contact iFix?
You can always call us at 972-987-5171 or for non-urgent issues you can email us at hello@ifixpros.com.
How long will my repair take?
We can complete most repairs same-day. To get an exact time, please bring your device to the store so we can give you a comprehensive estimate. To speed up repair times, you can book your repair online, and walk-ins are always welcome.